Trade up to the latest technology
Enjoy trade-in value to upgrade

Floor Care Trade-in Programme

3 easy steps to trade-in

  • Registration

    Simply provide your basic details to recycle your old vacuum cleaner. Any old Dyson or non-Dyson vacuum cleaner is eligible.

  • Machine collection

    Your machine will be collected either by S.F Express door-to-door pick up, or you can drop it off yourself at any S.F store. We will then verify the machine and give you an estimate of the trade-in value, enjoying up to HK$900 offer.

  • Trade-in and enjoy latest technology

    You will receive a voucher code within 3 working days for the trade-in which you can redeem at Dyson.hk, free of charge even if your old machine is not eligible.

    *Terms and conditions apply.

Features of Dyson V15 DetectTM and Dyson V12 DetectTM Slim

  • Laser detects the particles you can’t normally see

    A precisely-angled laser makes invisible dust visible on hard floors – so you don’t miss anything.1

  • Measures microscopic dust particles

    A piezo sensor continuously sizes and counts dust particles – automatically increasing suction power when needed.2

  • Scientific proof of a deep clean

    The LCD screen shows what’s been sucked up, displaying real-time scientific proof of a deep clean.2

  • Dyson Hyperdymium™ motor

    Powerful, lightweight digital motor spins up to 125,000rpm to suck up microscopic dust and large debris.

  • Whole machine multi-stage filtration

    Dyson’s fully-sealed filtration traps 99.99% of microscopic particles and allergens as small as 0.3 microns – and expels cleaner air.3

  • Hair screw tool. Picks up long hair and pet hair. Fast.

    Anti-tangle conical brush bar spirals hair off and into the bin. Motor-driven cleaning for small spaces.

Choose your Dyson

Browse the Dyson V15 DetectTM and Dyson V12 DetectTM Slim

Your old machine will be recycled professionally to green standards

We will pass your machine to the Li Tong Group – a professionally certified market leader in recycling. They will recycle your machine using a globally-recognised R2 standard process which is both safe and environmental friendly. So you not only enjoy the latest Dyson technology for your home, but also contribute to a cleaner, greener environment.

Frequently asked questions

Please find the below trade-in value details:
By trading in non-Dyson vacuum cleaners, you can enjoy HK$600 voucher code;
By trading in Dyson V8, V8 Slim, Micro 1.5kg or Omni-glide, you can enjoy HK$800 voucher code;
By trading in Dyson V10, V11 or Digital Slim, you can enjoy HK$900 voucher code;
By trading in Dyson V6, V7 or any other Dyson vacuum cleaner models apart from the above list, you can enjoy HK$700 voucher code.

Unfortunately, the Trade-in voucher code is only eligible for the designated models of Dyson vacuum cleaners - either the V12 Detect™ Slim Total Clean Extra (Suggested Selling Price HK$5,580). or the V15 Detect™ Total Clean (Suggested Selling Price HK$6,080). Other Dyson products are not eligible for the Trade-in Programme.

First check your spam email to see if it is there. If it isn’t, then call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays). When you call, be sure to provide your Trade-in registration code which can be found on your confirmation email.

Even if your old machine is not working, it may still be eligible for the Trade-in Programme To be eligible, an old vacuum cleaner must have the main machine body and motor. We do not accept partial vacuum cleaner accessories or other irrelevant items.

No. Only one Trade-in product per registration is eligible for each voucher code. Combinations of more than one product will not be accepted.

Yes. However, your machine will not be returned. Our partner, LTG, has the right to recycle and/or dispose of any Trade-in Product in an appropriate manner without incurring any legal liability to you or any other person. To cancel, you can call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays) or refer to the Trade-In Programme order confirmation email and press the button to cancel. Your cancellation will be confirmed by email.

The 3rd party retailers including Fortress, Broadway, J Select, Suning and Yata only accept non-Dyson vacuum cleaners for trade in. But, otherwsie, the promotion offer is the same which eligible trade-in vacuum cleaner may enjoy HKD 600 promotion, which applies to designated models of vacuum cleaner either Dyson V12 DetectTM Slim Total Clean (Suggested Selling Price HK$5,580) or Dyson V12 DetectTM Slim Fluffy (Suggested Selling Price HK$5,180) . This Trade-in programme will start on May 9, 2022 until May 31, 2022.

1Laser engineered for hard floors. Effectiveness of laser influenced by ambient light conditions, debris type and surface.
2Best accuracy achieved in Auto mode. Auto ramp feature in Auto mode only. Testing based on average in home usage according to Dyson internal test data. Microscopic dust is defined as particles less than 100 microns.
3Filtration tested against ASTM F1977-04, tested in Boost mode by independent third party, SGS – IBR Laboratories US in 2020.

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