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Floor Care Trade-in Programme

3 easy steps to Trade-in

  • Registration

    Simply provide your basic details to recycle your old vacuum cleaner. Any old Dyson or non-Dyson vacuum cleaner is eligible.

    *Only old Dyson machine is eligible for the Trade-in program of Dyson V12s Detect Slim Submarine™ wet and dry vacuum cleaner.

  • Machine collection

    Your machine will be collected either by S.F Express door-to-door pick up, or you can drop it off yourself at any S.F store. We will then verify the machine and give you an estimate of the trade-in value upon completion of machine validation.

  • Trade-in and enjoy latest technology

    You will receive a voucher code within 3 working days for the trade-in which you can redeem at Dyson.hk, free of charge even if your old machine is not eligible.

    *Terms and conditions apply.

Dyson V12s Detect Slim Submarine™ highlights

All in one machine with deep cleaning power. Reveals 2x more invisible dust4. Captures hair without tangling. And washes hard floors.

  • All in one whole-home deep cleaning

    The latest Dyson technology vacuums, washes, illuminates and de-tangles. For versatile deep cleaning all around your home.

  • Dyson’s latest technology now washes hard floors

    Motorised Submarine™ wet roller head picks up liquids, debris and tough stains, which are continuously extracted from the roller with each rotation.

  • Fluffy Optic™ cleaner head illuminates dust

    A blade of light reveals twice as much invisible dust on hard floors.4

Dyson Gen5Detect™ highlights

Most powerful. Intelligent whole home cleaning with laser detect.

  • Powerful suction power

    Our fastest, most power-dense motor yet. Spins at 135,000rpm generating Dyson's most powerful suction.1

  • Traps H1N1 and MS2 viruses2

    Whole-machine HEPA filtration captures 99.99% of particles down to 0.1 microns (μm).3

  • Reveals 2x more invisible dust4

    New Fluffy Optic™ cleaner head illuminates the microscopic dust and dirt you can't normally see on hard floors. Brighter illumination reaches 300mm4 – so you don't miss anything.

Choose your model

Cyber Monday Deal
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Dyson V12s Detect Slim Submarine™ (Yellow/Nickel)

Rating:
4.9% of 5
8 Reviews
  • Premium gift: Submarine™ wet roller (worth: $300)
  • Submarine™ wet roller head washes hard floors.
  • Fluffy Optic™ cleaner head illuminates the particles you can't normally see.
  • Hair screw tool with anti-tangle technology.
  • Scientific proof of a deep clean3.
  • Whole-machine HEPA filtration5.
  • Join Trade-in Programme for a $600 coupon code. Click here for details.

What's included

See all
Was HK$6,180.00 HK$5,580.00 Save HK$600.00
Add to Cart
See details
Latest Technology
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Dyson Gen5Detect™ Absolute cordless vacuum

Rating:
4.4% of 5
8 Reviews
  • Join Trade-in Programme for a $600 coupon code. Click here for details.
  • Most powerful HEPA cordless vacuum. Reveals 2x more invisible dust. Automatically de-tangles hair. For all floors.
  • Removes and traps 99.9% of H1N1 virus with HEPA.
  • 70 minutes max run time. LCD screen shows when your floor is clean.
  • Piezo sensor automatically increases suction power according to dust sizes and counts.
  • Includes 2 cleaner heads, 8 accessories.

What's included

See all
HK$6,580.00
See details

Your old machine will be recycled professionally to green standards

We will pass your machine to the Li Tong Group – a professionally certified market leader in recycling. They will recycle your machine using a globally-recognised R2 standard process which is both safe and environmental friendly. So you not only enjoy the latest Dyson technology for your home, but also contribute to a cleaner, greener environment.

Frequently asked questions

You can enjoy HK$600 Discount to trade in with Dyson V12s Detect Slim Submarine™ wet and dry vacuum cleaner x 1 pc via a delegated voucher code.

You can enjoy HK$500 Discount to trade in with V12 Detect™ Slim Total Clean x 1pc with a complimentary floor dok via a delegated voucher code.

You can enjoy HK$600 Discount to trade in with Gen5Detect™ Absolute x 1 pc via a delegated voucher code.

Unfortunately, the Trade-in voucher code is only eligible for the designated models of Dyson vacuum cleaners - either the V12s Detect Slim Submarine™ wet and dry vacuum cleaner (Suggested Selling Price HK$6,180) or the V12 Detect™ Slim Total Clean (2022 version) (Suggested Selling Price HK$5,780) or the Gen5Detect™ Absolute (Suggested Selling Price HK$6,580). Other Dyson products are not eligible for the Trade-in Programme.

First check your spam email to see if it is there. If it isn’t, then call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays). When you call, be sure to provide your Trade-in registration code which can be found on your confirmation email.

Even if your old machine is not working, it may still be eligible for the Trade-in Programme To be eligible, an old vacuum cleaner must have the main machine body and motor. We do not accept partial vacuum cleaner accessories or other irrelevant items.

No. Only one Trade-in product per registration is eligible for each voucher code. Combinations of more than one product will not be accepted.

Yes. However, your machine will not be returned. Our partner, LTG, has the right to recycle and/or dispose of any Trade-in Product in an appropriate manner without incurring any legal liability to you or any other person. To cancel, you can call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays) or refer to the Trade-In Programme order confirmation email and press the button to cancel. Your cancellation will be confirmed by email.

¹Suction tested to IEC62885-4 CL5.8 and CL5.9, tested at the flexible inlet, loaded to bin full, in Boost mode by independent third-party, SGS-IBR Laboratories US in 2022.
²Virus capture performance was tested in Boost mode with H1N1 and MS2 by third-party laboratory Airmid (Ireland) in 2022.
³Filtration tested against ASTM F3150, tested in Boost mode by independent third-party, SGS-IBR Laboratories US in 2022. Filtration efficiency is calculated by comparing the number of standardised dust particles entering the vacuum cleaner against those released. The capture rate may differ depending on actual environment and the mode.
⁴Compared to the original Dyson Laser Slim Fluffy™ cleaner head. Effectiveness influenced by ambient light conditions, debris type and surface.
⁵Suction tested to EN IEC62885-4 CL5.8 and Cl5.9, loaded to bin full, in Boost mode against cord-free stick market with excess of 150AW (sales data from Jan'20 to Dec' 20).
⁶Best accuracy achieved in Auto mode. Auto ramp feature in Auto mode only. Testing based on average in home usage according to Dyson internal test data. Microscopic dust is defined as particles less than 100 microns.