Same day delivery
We will deliver your order for free. Please refer to Delivery details.
Free 5 or 2 year guarantee
Our lighting products are covered for 5 years on parts, labour and transport. And our hair dryers, cord-free, handheld vacuums, fans, purifier fans and fan heaters are covered for 2 years on parts and labour.
And when you buy from dyson.hk, you are required to complete the guarantee registration on Warranty Registration webpage and keep the warranty card & delivery note hard copies, in order to enjoy our guarantee service.
Warranty Registration webpage: Activate your guarantee
Direct from Dyson
Exclusive Dyson machines, unique colour options and special gift editions, only available from Dyson.hk
14-day satisfaction guarantee
You can enjoy the 14-day satisfaction guarantee with pick-up service if there’s any malfunctions/non-human damage within 14 days upon receipt. Please refers to terms and conditions.
Selecting your battery
Please be aware Dyson V11™ vacuum cleaners use two types of battery. Some use a click-in battery, while others use a screw-in battery.
It’s important to understand which battery your Dyson V11™ vacuum requires. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery then your machine will need the click-in battery, if this isn’t the case then please choose the screw-in battery.
Typical signs your battery need replacing:
- Vacuum displays more than 12 red flashing lights
- Reduced run time, when not in MAX power mode
If your vacuum cleaner is within 2 years of warranty period, please contact our service centre via:
Email: email@example.com ; or
Tel: (852)2926 2300 (Monday - Friday: 09:30 – 18:00 ; Saturday: 09:30 – 16:00)
Only by using genuine Dyson parts and accessories are you ensuring your machine works as intended. Using imitation Dyson parts may result in your warranty becoming invalid.
Free 3-months warranty service is provided to replacement battery from the date of purchase. Presenting supporting documents such as invoice or delivery note must be presented to enjoy free warranty service. Fees may apply for warranty service in the absence of purchase supporting documents.