To make it easier for everyone to experience Dyson technology, the trade-in upgrade offer is applicable to the majority of our products, with the exception of the following products:

No, the Trade-in program is only eligible to current Dyson owners. You are invited to take a look at our other latest offers.

Please contact our customer service via WhatsApp and provide us with your exclusive promo code.

Please contact our customer service via WhatsApp as soon as possible and provide us with your order number. This will allow us to arrange the collection of your current machine when delivering the new one.

If we are unable to collect and recycle your current machine, you will be charged the price difference from the new machine's order.

If we are unable to collect and recycle your current machine, you will be charged the price difference from the new machine's order.

If the current machine is intact, even if it is not functional, it is still eligible to enjoy the trade-in upgrade discount. However, if the current machine is incomplete, it will not be eligible to enjoy the discount.

The customer shall bear the courier cost. If the customer inadvertently chooses "freight collect" payment option, our warehouse staff are unable to accept the delivery and shall not assume any associated expenses.

Address: 9/F, LiFung Centre, 2 On Ping Street, Siu Lek Yuen, Shatin, Hong Kong
Name: Maersk Contract Logistics (Hong Kong) Limited - Dyson
Tel: 2300 5653
Remarks: Dyson Trade-in

Yes, you can withdraw from the Trade-in Program. However, you will be charged the price difference from the new machine's order. Additionally, the collected machine will not be returned, and our partner will handle the recycling through appropriate methods such as destruction and recycling, without any legal liability towards the customer or any other party.

The voucher code issued under this Programme is valid for use within 2 weeks on Dyson.hk from issuance.