Delivery terms


SHIPPING DESTINATIONS

Dyson Online Store currently ships to Hong Kong SAR and Macau only.


FREE SHIPPING & SHIPPING FEE

Dyson Online Store offers free shipping on all orders except the below outlying Islands and non-urban areas* in Hong Kong.

HONG KONG (EXCEPT BELOW)FREE
CHEK LAP KOKHK$200
CHEUNG CHAU
DISCOVERY BAY
HEI LING CHAU
LAMMA ISLAND
LANTAU ISLAND
MA WAN
PENG CHAU
TAI O
TUNG CHUNG
MAJOR AREAS IN MACAUFREE (IF ORDER AMOUNT IS LESS THAN HK$1,000, A DELIVERY CHARGE OF HK$100 SHALL APPLY)

*In case where an item to be delivered cannot fit in a lift or be transported by the lift, or no lift is available for goods delivery, which will require the delivery staff to walk up the stairs, there will be additional delivery charge of HK$50 per floor


ORDER TRACKING

Your order would be delivered by Jebsen Logistics or S.F. Express.

For Jebsen Logistics order after delivery appointment scheduled, please contact Jebsen Logistics hotline at +852 2923 8628 for tracking your order delivery status. For order before delivery appointment scheduled, please contact our customer hotline at +852 2926 2300.

Remarks: If orders are returned to us for reasons such as incorrect addresses, PO Boxes, failed delivery attempts or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) (if any) will not be refunded.


SHIPPING TIME

Hong Kong except remote areaWithin 3 working days

Remote area

  • CHEUNG CHAU
  • HEI LING CHAU
  • LAMMA ISLAND
  • LANTAU ISLAND
  • PENG CHAU
  • TAI O
Delivery lead time subject to S.F. Express
MacauDelivery lead time subject to S.F. Express

Few more delivery days will be needed in the following situations:

- Purchased item(s) contains Accessories & Tools only

- Any out-of-stock items

- Delivery details incomplete

- Request from customer about the change of order or delivery details

- During festive seasons or promotion period of our store

- Caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond Our scope of control



Macau Delivery:

- For order that confirmed before 11:00 am, it will be delivered in 2 - 4 working days in general. For order that confirmed after 11:00 am, it takes 1 more day to delivery.

- Please refers to S.F. Express arrangement and SMS notification for the exact delivery date.

- No delivery service will be provided on Sunday and public holiday.

- Request from customer about the change of order or delivery details

- Customers are responsible for all shipping charges involved, applicable customs duties, taxes, and any other charges that may incur. You may inquire custom office or S.F. Express for more details.

- For any enquiry, please email pidcs@jebsen.com or call hotline +852 2926 2300


S.F. Pickup Points:

- Customer can enjoy free self-pickup service from S.F. Pickup point upon purchase at Dyson Online Store, store details please refer to https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

- Please select “S.F. Pickup Point” and S.F. Store accordingly for the order address

- Please enter valid mobile number for the order telephone detail to receive S.F. Express SMS notification which contains necessary pickup information

- Same-day delivery” is not applicable and it takes 2-3 working days to deliver to S.F. Express Stores. Please refers to S.F. Express arrangement and SMS notification for the exact delivery date. Our company will not be responsible for any S.F. Express arrangement and not responsible for any loss incurred after the stock arrive S.F. Express Store.

- Customer has to pick up the item(s) at specified location within 3 days after receiving the SMS notification. Customer please call S.F. Express Customer Service Hotline (2730 0273) to rearrange pickup for overdue parcels.

- If customer does not pick up the item(s) within 5 working days upon item(s) arrival to S.F. Express Store, our company has right to cancel and request return of the order(s) without prior notice. Customer is responsible for all the charges and expenses incurred for any rearrangement.

- Customer can pick up the item(s) at S.F. Stores upon verifying receiver's information.

- Jebsen Home Tech Co. Ltd can change the terms and conditions at any point of time. In case of any dispute, our company reserves the rights of final and conclusive decision.



For Macau:

District:

Code:

Address:

Operation hour:

Rua Cinco Bairro Da Areia Preta

853A

G/F, 3B Veng Fung Industrial Building, Rua Cinco Bairro Da Areia Preta, Macau

Mon to Sat: 09:00-20:00

Sun & Public Holidays: 09:00-18:00

Remarks

“Working day” shall mean a day which is not a Saturday or Sunday or a bank or public holiday in Hong Kong.