Date: 22 Jun 2026

After-Sales Service for Certain Dyson HP Fan Heater Models in Hong Kong

We have received feedback from customers that when the product is not used as recommended, the plug of certain Dyson HP fan heater models supplied in Hong Kong may become damaged, which can affect normal use. We would like to remind customers that the product be plugged directly into a wall socket (using any type of extension or multi-plug device is not recommended). During use, please also avoid pulling or tugging the product, as this may cause the plug to become loose.

Dyson has always valued our customers’ experience with after-sales service. After reviewing the above situation, we are still willing to provide more appropriate after-sales support to our customers. If plug damage occurs on Dyson HP fan heaters that fall under the models listed in the table below, Dyson will provide a free power cord and plug replacement service for the affected products. The relevant models are detailed below:
Model: HP00 / HP02 / HP03 / HP04 / HP06

The replacement procedure is simple, and no fees will be charged throughout the entire process. If your product belongs to one of the above models and you notice damage to the plug, please call the Dyson Customer Service Hotline at 3065 9666, where our team will explain the arrangements for the free replacement service. Dyson’s professional service team is fully prepared to assist you throughout the entire process to ensure it is handled smoothly and properly. Thank you for your continued trust and support of Dyson.