You can enjoy $500 Discount to trade in with V12 Detect™ Slim Total Clean x 1pc with a complimentary floor dok via a delegated voucher code.

You can enjoy $600 Discount to trade in with Gen5Detect™ Absolute x 1 pc via a delegated voucher code.

Unfortunately, the Trade-in voucher code is only eligible for the designated models of Dyson vacuum cleaners - either the V12 Detect™ Slim Total Clean (Suggested Selling Price HK$5,780) or the Gen5Detect™ Absolute (Suggested Selling Price HK$6,580). Other Dyson products are not eligible for the Trade-in Programme.

First check your spam email to see if it is there. If it isn’t, then call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays). When you call, be sure to provide your Trade-in registration code which can be found on your confirmation email.

Even if your old machine is not working, it may still be eligible for the Trade-in Programme To be eligible, an old vacuum cleaner must have the main machine body and motor. We do not accept partial vacuum cleaner accessories or other irrelevant items.

No. Only one Trade-in product per registration is eligible for each voucher code. Combinations of more than one product will not be accepted.

Yes. However, your machine will not be returned. Our partner, LTG, has the right to recycle and/or dispose of any Trade-in Product in an appropriate manner without incurring any legal liability to you or any other person. To cancel, you can call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays) or refer to the Trade-In Programme order confirmation email and press the button to cancel. Your cancellation will be confirmed by email.