Terms and Conditions of “Dyson Trade-in Programme"

  1. The Dyson Trade-in Programme (Programme) is operated by Dyson (Hong Kong) Limited, a company registered under the laws and regulations of the Hong Kong Special Administrative Region. In these terms and conditions, we are referred to as "we," "us," "our" and "Dyson" an eligible participant is referred to as "customer," "you," "your" and "yourself." "LTG" refers to the Li Tong group, an external partner of Dyson which is responsible for administering and operating this programme for and on behalf of Dyson. By participating in this programme, you confirm that you have read and understood, and agree to abide by, these terms and conditions. ("Terms and Conditions").

  2. This programme starts on Mar 30, 2023 onwards until further notice ("Programme Period"). Any change to the programme period will not be separately advised.

  3. This programme is only open to persons residing in Hong Kong who are over the age of 18 and hold a valid Hong Kong mobile phone number.

  4. Each person is eligible to participate in this Programme up to the maximum of 5 times with identification by their valid mobile phone number.

Details of the Dyson Trade-in Programme

  1. Subject to these Terms and Conditions, this programme is only available for Trade-in of the products – vacuum cleaners acceptable to us (eligible “Trade-in Product” requires the main machine body and motor. Partial vacuum cleaners, accessories or other irrelevant items will not be accepted) in exchange for a voucher code for the purchase of a designated Dyson vacuum cleaner in one of our Hong Kong official online stores. The voucher code is not applicable to other Dyson products, accessories or after-sale services.

  2. To participate in the Trade-in programme, please visit our official Hong Kong online store at https://www.dyson.hk ("Dyson Website") for details, and follow the instructions below:
    1. Access the Dyson Website, click on the sign up button and you will be redirected to the Dyson LTG Trade-in Web Portal (“Trade-in Website”);
    2. If you have decided to participate in the Trade-in Programme, please provide accurate information on the Trade-in Product, including your current model (collectively “Trade-in Product Particulars”);
    3. The estimated Trade-in value of your Trade-in Product will be determined based on your input of the Trade-in product particulars and will be shown on the Trade-in Website. If you accept it, you may proceed and submit the Trade-in order to us;
    4. Pack your Trade-in Product and either make an appointment for door-to-door pick up by SF Express / or drop it at the designated service point of SF Express.
    5. Make sure that the old vacuum cleaner main body and motor which allow the machine to function are packed and boxed appropriately and adequately sealed and contain no harmful objects to reduce the chance of damage during transit. Any item collected without the main body will not be considered for Trade-in. Collected parts will not be returned.
    6. After LTG has verified that the Trade-in product matches the Trade-in product particulars stated in your Trade-in order, we will send you a confirmation email to confirm the receipt of the Trade-in product along with a voucher. If the Trade-in product fails to match the Trade-in product particulars, we shall send you an email to inform you with a reassessed voucher value for your Trade-in product;
    7. If you accept the reassessed voucher value, Dyson will issue you the voucher code. If we do not receive your reply within seven (7) calendar days, you are deemed to have not accepted the reassessed Voucher. If you do not accept it, the collected machine will not be returned and LTG shall have the right to recycle and/or dispose of the Trade-in product in an appropriate manner without incurring any legal liability to you or any other person.

  3. To participate in the Programme, you can alternatively visit our Hong Kong Dyson Demo Store (at Shop 1093, Level One, ELEMENTS,1 Austin Road West, Tsim Sha Tsui, Kowloon, Hong Kong / Shop 369E, Level Three, Phase One, New Town Plaza, 8-19 Sha Tin Centre Street, Sha Tin, New Territories, Hong Kong / Shop M-27, MTR Level, V city, 83 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories, Hong Kong), and follow the instructions below for the Trade-in Programme:
    1. Bring the Trade-in product to the official Hong Kong Dyson offline store and a Dyson Expert will help you register for the Trade-in programme accordingly.
    2. If you have decided to participate in the Trade-in Programme, please provide accurate information on the Trade-in Product, including its model (collectively “Trade-in Product Particulars”) together with your personal information (i.e. name, contact number, email address and address) for registration. Personal information collected by Dyson and/or LTG will be used for administering this Programme, and only for the purposes that it are expressly stated. In addition, you expressly agree and permit Dyson and/or LTG to transfer your personal information to third parties authorized by Dyson, including but not limited to the Li Tong Group and SF Express for the purpose of carrying out this Programme. The Dyson privacy policy (https://privacy.dyson.com/zh-hant/privacy-policy.aspx) will apply to all personal information collected in this Programme. Before accepting these Terms and Conditions and participating in this Programme, you must read the privacy policy of Dyson carefully.
    3. Your Trade-in product will be assessed at the store by our Dyson Expert. Once your product is verified, the Dyson Expert will inform you of the finalised rebate amount.
    4. The discount will be given immediately if you accept the assessed rebate amount, and you may purchase one designated Dyson cord-free vacuum cleaner per transaction instantly at the store or on dyson.hk. No voucher code will be given for a later transaction.

  4. By placing a Trade-in order under this Programme, you warrant:
    1. you will hand over and pass the title of the Trade-in Product to us
    2. you are legally capable of entering into a binding contract with us;
    3. all of the information submitted by you in relation to the Trade-in Product, including but not limited to the Trade-in Product Particulars are true and accurate;
    4. the Trade-in Product delivered by you to us is original without alteration, is non-counterfeited, and has not been obtained by any illegal means or improper methods;
    5. you own all rights to and have good title to the Trade-in Product that you traded in with us and declare that you are the owner of the Trade-in Product free from any third party claims, liens and encumbrances and/or are legally authorised to dispose of the Trade-in Product to us without any limitations and restrictions;
    6. you have read over, fully understood and accepted these Terms and Conditions;
    7. you release us of any liabilities or claims that may arise if you send the Trade-in Product to us in breach of these Terms and Conditions;
    8. your participation in the Trade-in Programme will not violate any applicable laws in Hong Kong; and
    9. you agree to fully indemnify us from and against any third party’s claim against us arising from (i) performing our rights and obligations under this Trade-in Programme and/or (ii) any breach of these terms and conditions by you.

  5. Dyson will not accept any Trade-in Product which is non-original, altered, counterfeit, pirated or obtained by any unlawful means, including theft or any other improper methods. Dyson reserves all rights to refuse acceptance of any Trade-in Product or seek compensation from the relevant participant for any loss caused by the breach of these Terms and Conditions. The voucher will not be activated, and we will not return the Trade-in Product to you if the Trade-in Product is found to be non-original, altered, counterfeit, pirated or obtained by any unlawful means. The trade-in product needs to have a complete main body and motor to be eligible for the Trade-in programme.

  6. We are not responsible for any additional accessories and/or products delivered to us, and we reserve the right not to return these or any other accessories and/or products to you.

  7. The assessment mechanism as to the voucher value to be issued for Trade-in Products will be updated and determined according to the market conditions without prior notice and is subject to the absolute discretion and final decision of Dyson.

  8. Once the Trade-in programme registration is completed and sent out the trade-in vacuum cleaner, the Trade-in Product will no longer be returned to you .

  9. Please ensure that the Trade-in Product is packed, boxed appropriately and adequately sealed and that it contains no harmful objects to reduce the chance of damage during transit. Dyson will not be liable for any loss or damage caused to the Trade-in Product while in transit.

  10. Please refer to below trade-in product rebate amounts by motor, the value will subject to Dyson’s final assessment.
    Motor Discount & Offer (HKD)

    Dyson vacuum cleaner
    • $500 Discount to trade in with V12 Detect™ Slim Total Clean x 1pc with a complimentary floor dok OR $600 Discount to trade in with Gen5Detect™ Absolute x 1 pc OR $600 Discount to trade in with V12s Detect Slim Submarine™ x 1pc

    Non-Dyson vacuum cleaner
    • $500 Discount to trade in with V12 Detect™ Slim Total Clean x 1pc with a complimentary floor dok OR $600 Discount to trade in with Gen5Detect™ Absolute x 1 pc

  11. Once LTG on behalf of Dyson has received the Trade-in Product from you, LTG shall verify the assessed value based on the Trade-in Product Particulars. If your Trade-in Product does not match with the Trade-in Product Particulars stated in your Trade-in order, LTG shall send you an email to notify you of the reassessed Voucher value.

  12. If you choose not to accept the reassessed Voucher value subject to Dyson’s final assessment, LTG shall have the right to recycle and/or dispose of the Trade-in Product in an appropriate manner without incurring any legal liability to you or any other person. The machine will not be returned to you once you have registered the Trade-in programme.

  13. The voucher is only applicable for the purchase of designated models of vacuum cleaners on the Dyson Website i.e. – either the Gen5Detect™ Absolute (Suggested Selling Price HK$6,580) OR V12 Detect™ Slim Total Clean (Suggested Selling Price HK$5,780) OR V12s Detect Slim Submarine™ (Suggested Selling Price HK$ 6,180). For product detail please refer to https://www.dyson.hk/en-HK/dyson-gen5detect-iron-purple OR https://www.dyson.hk/en-HK/dyson-v12-detect-slim-total-clean-yellow-nickel OR https://www.dyson.hk/en-HK/dyson-v12s-detect-slim-submarine-yellow-nickel. When we have completed the assessment value of your Trade-in Product and you have accepted the assessed value, you will receive the Voucher code by email within 3 working days.

  14. The Voucher code issued under this Programme is valid for use within 1 month in Dyson official online store (www.dyson.hk) from issuance and is not transferable and cannot be redeemed for cash or any products other than designated Dyson cord-free vacuum cleaners.

  15. One trade-in product per registration is only eligible for one voucher code. No combination of more than 1 product will be accepted to maximise the voucher value.

  16. The trade-in voucher code is only valid at www.dyson.hk.

  17. The voucher code expiry date is 1 month from the date of issuance. Expired voucher codes will not be reissued. Voucher codes will be valid for a period of 1-month starting from the date of voucher dispatch email. The exact expiry date is stated in the voucher code email.

  18. Only one coupon code applies per transaction order. The additional voucher code input in one single purchase will be forfeited.

  19. Each voucher code can only be used for one designated Dyson cord-free vacuum per transaction — either the Gen5Detect™ Absolute (Suggested Selling Price HK$6,580) OR V12 Detect™ Slim Total Clean (Suggested Selling Price HK$5,780) OR V12s Detect Slim Submarine™ (Suggested Selling Price HK$ 6,180). For product detail please refer to https://www.dyson.hk/en-HK/dyson-gen5detect-iron-purple OR https://www.dyson.hk/en-HK/dyson-v12-detect-slim-total-clean-yellow-nickel OR https://www.dyson.hk/en-HK/dyson-v12s-detect-slim-submarine-yellow-nickel.. This trade-in voucher code cannot be used in conjunction with any other discount, rebate, membership entitlement or promotional offer. This trade-in voucher code cannot be used in conjunction with any other discount, rebate, membership entitlement or promotional offer.

  20. Dyson has no liability to reissue any offer if consumers forget to input the trade-in voucher code during purchase.

  21. When a consumer purchases a designated Dyson vacuum cleaner using the voucher code, the model cannot be changed even by paying the differential cost once the order is completed.

  22. The SF door-to-door pick up address is not subject to change once registration is completed. If you submit an incorrect address or contact number, please call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays).

  23. If SF attempts to pick up a trade-in product via door-to-door pick up but in vain for the first time, LTG will contact the customer to confirm the pick up information and arrange a second pick up by SF. If this is still in vain, LTG will cancel the Trade-in registration and a cancellation email will be sent to the customer.

  24. Dyson reserves the right to modify the rebate amount and trade-up items/ models of this Trade-in programme or cease operation of this trade-in programme at any time.

  25. If you would like to cancel the Trade-in programme, please follow either option A or B below. Machine swill not be returned, LTG shall have the right to recycle and/or dispose of the Trade-in Product in an appropriate manner without incurring any legal liability to you or any other person.
    1. please call the Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays).
      2. OR
    2. Refer to the Trade-In Programme order confirmation email, press the button to cancel and a cancellation email will be sent

  26. If you have any questions, please call Dyson customer service hotline at (+852) 3065 9666 or (+852) 3008 8252 from Monday to Sunday 09:00 to 21:00 (closed on public holidays).

  27. By participating in this Programme, you expressively agree to abide by these terms and conditions. If there is any violation, Dyson reserves final right to disqualify your eligibility for the programme, and will reserve the right for final dispute of any damage to the programme.

  28. To the maximum extent permitted by law, Dyson will have the final discretion on all matters concerning this Programme which includes amendments to these terms and conditions as well as variation to and/or termination of the Programme.

  29. To the maximum extent permitted by law, Dyson and/or LTG shall not be held liable for any indirect, special or consequential loss or damage you may suffer in connection with the programme or any matter that is provided under these Terms and Conditions.

  30. Personal information collected by Dyson and/or LTG will be used for administering this Programme, and only for the purposes that it is expressly stated. In addition, you expressly agree and permit Dyson and/or LTG to transfer your personal information to third parties authorised by Dyson, including but not limited to the Li Tong Group and SF Express for the purpose of performing this Programme. Dyson privacy policy (https://privacy.dyson.com/zh-hant/privacy-policy.aspx) will apply to all personal information collected in this Programme. Before accepting these Terms and Conditions and participating in this Programme, you must read the privacy policy of Dyson carefully.

  31. If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable, then the provision in question will be replaced with one that more closely reflects the intent of Dyson in the original provision, and the remainder of these Terms and Conditions shall continue in full force and effect.

  32. These Terms and Conditions constitute the entire agreement between Dyson, LTG and yourself concerning this Programme, and shall be governed by and construed under the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of courts in the Hong Kong Special Administrative Region, the People’s Republic of China to resolve any disputes that may arise.

  33. In case of any inconsistency between the English version and Chinese version of these Terms and Conditions, the English version shall prevail.