Support for your Dyson V12 Origin vacuum
Here you'll find helpful tips, video guides, maintenance advice, your user manual and more.
Register your vacuum
Register your product to activate your warranty. You'll then get access to the quick start guide, user manuals and more. We'll also share personalised support information by email.
How to set up your new vacuum
Watch our video guide on setting up your new Dyson cordless vacuum.
User manual
Download the user manual for your Dyson V12 Origin vacuum cleaner.
10.7MB
Charging your battery
The first battery charge can take up to 3.5 hours. Watch our how-to video or visit the battery care page for more information.
Dock set up and charging
You will receive one of the following docking stations with your machine,
Fitting the wall dock
Before setting up your wall dock, please:
1.Download your user manual and read the instructions carefully.
2. Watch our video guide.
Setting up the Floor Dok™
Before setting up your Floor Dok™, please:
1. Watch the Floor Dok™ set up film here.
2. Read all of the instructions carefully.
3. Download the user manual.
Getting to know your power modes
Your vacuum has three power modes designed for different tasks. Simply change the power mode by tapping the selection button.
Slim Fluffy™ cleaner head
Your Dyson V12 Origin vacuum is engineered with our Slim Fluffy™ cleaner head. The 25cm brush bar is wrapped in soft nylon and anti-static carbon fibre filaments to remove dust from hard floors.
Maintaining your Dyson V12 Origin vacuum
Watch our maintenance guide for tips and step-by-step instructions on how to keep your machine performing at its best.
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Cleaning the Slim Fluffy™ brush bar
Keep your vacuum's cleaner head in good condition by washing it in warm water.
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Emptying and cleaning the bin
Overfilling the bin can reduce suction and affect the accuracy of the particle count shown on screen. Maintain your machine's suction power by emptying the bin as soon as debris reaches the MAX marker.
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Checking for blockages
If your machine detects a blockage, the motor will pulse six times to let you know. You won't be able to continue until it is cleared.
Changing the battery
With your machine unplugged from the charger, the battery can be replaced using a small Posidrive screwdriver.
Looking after your filter
Your Dyson V12 Origin vacuum has a washable filter. Clean it regularly to prolong the filter's life and keep your machine performing at its best.
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1. Turn off your machine
Disconnect your machine at the wall socket and twist the top to remove your Dyson filter.
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2. Remove excess debris
Tap your filter unit lightly on the side of the sink or in the bin, to remove any loose dust and debris.
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3. Rinse filter
Wash your filter unit under the tap, gently squeezing the water out with your hands. Avoid using detergent or washing in a dishwasher or washing machine.
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4. Give it a gentle shake
Fill the filter unit with water. With one hand covering each end, shake it gently to ensure all trapped debris is released. Repeat this step until the water runs clear.
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5. Leave to dry for 24+ hours
After washing the filter, leave to dry for at least 24 hours with the wider end positioned downwards.
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6. Maximise airflow
Leave your filter in a warm place with plenty of airflow until completely dry. This could be beside a fan or open window. Avoid drying the filter in a tumble dryer, microwave or near a naked flame.
FAQs about the filter
Your machine will pulse seven times to alert you if there's a blockage. You can follow the animated guide on your LCD screen to clear it.
The LCD screen on your machine will remind you when it's time to clear your filter. This will usually be around once a month, but may be more frequent if you use your machine more heavily. After cleaning the filter, always leave it to dry for at least 24 hours. You must ensure it's completely dry before refitting. We recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.
Dyson V12 Origin accessories
Engineered for whole-home cleaning, your machine comes with Dyson-engineered tools to help clean anywhere.
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Scratch-free dusting brush
Gentle on delicate surfaces. The self-cleaning Scratch-free dusting brush has a rotating cuff that keeps the soft bristles clear of dust.
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Awkward gap tool
Long and narrow, with a 22° twist to clean car storage compartments, tight gaps and hard-to-reach places.
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Extension hose
Adds up to 61cm of flexible reach to any non-powered tool attachment, to clean up high or down low in your home or car.
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Hair screw tool
Removes dust and hair from pet beds, mattresses and stairs. The de-tangling conical brush bar spirals hair straight into the bin – fast.
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Mini soft dusting brush
Enclosed in a skirt of soft nylon bristles for gentle, vacuum-assisted dusting of delicate objects and surfaces.
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Light pipe crevice tool
Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning.
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Crevice tool
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
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Fabric and mattress tool
Removes dust, dirt and allergens from mattresses and upholstery.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
Need a different tool?
If you need attachments for other cleaning tasks around your home, click below to view the wide range of Dyson-engineered tools and accessories.
Expert advice at the Dyson Demo Store
From help and advice about choosing the right Dyson vacuum cleaner, and tools and accessories for your home, to maintenance tips and more – just ask our Dyson Experts.
Owner support
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