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Support for your Dyson V12 Origin vacuum

Here you'll find helpful tips, video guides, maintenance advice, your user manual and more.

The Dyson V12 Origin vacuum shown full length, and a close up of the manifold.

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Register your product to activate your warranty. You'll then get access to the quick start guide, user manuals and more. We'll also share personalised support information by email.

Set up    Battery    Docks    Power modes    Cleaner heads    Maintenance    Accessories    LCD screen

Set up

How to set up your new vacuum

Watch our video guide on setting up your new Dyson cordless vacuum.

Dyson V12 Origin set-up video

User manual

Download the user manual for your Dyson V12 Origin vacuum cleaner.

User manual



Charging your battery

The first battery charge can take up to 3.5 hours. Watch our how-to video or visit the battery care page for more information.

Dyson V12 Origin plugged into charge


Dock set up and charging

You will receive one of the following docking stations with your machine,

Fitting the wall dock

Before setting up your wall dock, please:
1.Download your user manual and read the instructions carefully.
2. Watch our video guide.

Wall dock being fitted onto the wall

Setting up the Floor Dok™

Before setting up your Floor Dok™, please:
1. Watch the Floor Dok™ set up film here.
2. Read all of the instructions carefully.
3. Download the user manual.

Image showing the Dyson V12 Origin mounted on the floor dok

Power modes

Getting to know your power modes

Your vacuum has three power modes designed for different tasks. Simply change the power mode by tapping the selection button.

Image showing the power modes of the Dyson V12 Origin

Cleaner heads

Slim Fluffy™ cleaner head

Your Dyson V12 Origin vacuum is engineered with our Slim Fluffy™ cleaner head. The 25cm brush bar is wrapped in soft nylon and anti-static carbon fibre filaments to remove dust from hard floors.

Slim Fluffy cleaner head on a hard floor.


Maintaining your Dyson V12 Origin vacuum

Watch our maintenance guide for tips and step-by-step instructions on how to keep your machine performing at its best.

  • Cleaning the Slim Fluffy brush bar

    Cleaning the Slim Fluffy™ brush bar

    Keep your vacuum's cleaner head in good condition by washing it in warm water.

  • Wiping the bin with a dry cloth

    Emptying and cleaning the bin

    Overfilling the bin can reduce suction and affect the accuracy of the particle count shown on screen. Maintain your machine's suction power by emptying the bin as soon as debris reaches the MAX marker.

  • Removing blockages from the airways

    Checking for blockages

    If your machine detects a blockage, the motor will pulse six times to let you know. You won't be able to continue until it is cleared.

Changing the battery

With your machine unplugged from the charger, the battery can be replaced using a small Posidrive screwdriver.

Battery being removed from the Dyson V12 Origin

Looking after your filter

Your Dyson V12 Origin vacuum has a washable filter. Clean it regularly to prolong the filter's life and keep your machine performing at its best.

Dyson V12 Origin filter being rinsed under a tap
  • Filter being removed from vacuum

    1. Turn off your machine

    Disconnect your machine at the wall socket and twist the top to remove your Dyson filter.

  • Loose debris being shaken from filter

    2. Remove excess debris

    Tap your filter unit lightly on the side of the sink or in the bin, to remove any loose dust and debris.

  • Filter being rinsed under running water

    3. Rinse filter

    Wash your filter unit under the tap, gently squeezing the water out with your hands. Avoid using detergent or washing in a dishwasher or washing machine.

  • Filter held in two hands over a sink

    4. Give it a gentle shake

    Fill the filter unit with water. With one hand covering each end, shake it gently to ensure all trapped debris is released. Repeat this step until the water runs clear.

  • Filter placed on flat surface to dry

    5. Leave to dry for 24+ hours

    After washing the filter, leave to dry for at least 24 hours with the wider end positioned downwards.

  • Filter drying with space around it and near to a radiator

    6. Maximise airflow

    Leave your filter in a warm place with plenty of airflow until completely dry. This could be beside a fan or open window. Avoid drying the filter in a tumble dryer, microwave or near a naked flame.

FAQs about the filter

Your machine will pulse seven times to alert you if there's a blockage. You can follow the animated guide on your LCD screen to clear it.

The LCD screen on your machine will remind you when it's time to clear your filter. This will usually be around once a month, but may be more frequent if you use your machine more heavily. After cleaning the filter, always leave it to dry for at least 24 hours. You must ensure it's completely dry before refitting. We recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.


Dyson V12 Origin accessories

Engineered for whole-home cleaning, your machine comes with Dyson-engineered tools to help clean anywhere.

  • Scratch-free dusting brush in use

    Scratch-free dusting brush

    Gentle on delicate surfaces. The self-cleaning Scratch-free dusting brush has a rotating cuff that keeps the soft bristles clear of dust.

  • Awkward gap tool in use

    Awkward gap tool

    Long and narrow, with a 22° twist to clean car storage compartments, tight gaps and hard-to-reach places.

  • Extension hose in use

    Extension hose

    Adds up to 61cm of flexible reach to any non-powered tool attachment, to clean up high or down low in your home or car.

  • Hair screw tool in use

    Hair screw tool

    Removes dust and hair from pet beds, mattresses and stairs. The de-tangling conical brush bar spirals hair straight into the bin – fast.

  • Mini soft dusting brush in use

    Mini soft dusting brush

    Enclosed in a skirt of soft nylon bristles for gentle, vacuum-assisted dusting of delicate objects and surfaces.

  • Light pipe crevice tool in use

    Light pipe crevice tool

    Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning.

  • Crevice tool in use

    Crevice tool

    Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

  • Fabric and mattress tool in use

    Fabric and mattress tool

    Removes dust, dirt and allergens from mattresses and upholstery.

  • Combination tool in use

    Combination tool

    Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

Need a different tool?

If you need attachments for other cleaning tasks around your home, click below to view the wide range of Dyson-engineered tools and accessories.

LCD Screen

Expert advice at the Dyson Demo Store

From help and advice about choosing the right Dyson vacuum cleaner, and tools and accessories for your home, to maintenance tips and more – just ask our Dyson Experts.

Dyson vacuums on display inside a Dyson Demo store.

Owner support

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  • Explore accessories

  • Expert support

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