Support for your Dyson V11™ vacuum

Here you can find useful tips, maintenance advice, your user manual and more.

The Dyson V11 Absolute vacuum

Activate your guarantee

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

You can quickly get up and running with our step-by-step guide.

Fully charge before first use

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

Woman placing Dyson V11™ vacuum into wall charging dock

How to use your machine
Understanding the three cleaning modes

  • High Torque cleaner head moving from hard floor to carpet

    Auto/Med mode

    Automatically adjusts suction power across different floor types. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

  • Stubborn dirt brush tool cleaning carpet

    Boost mode

    Designed for intensive cleaning on ground-in dirt, with up to five minutes of run time.

  • High Torque cleaner head picking up debris from wooden floor

    Eco mode

    Maximum run time for longer cleans all around your home.

  • Dyson V11™ vacuum screen displaying Auto mode

    Using the LCD screen

    The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.

  • Dyson V11™ vacuum screen showing remaining run time

    See remaining run time

    Pull the trigger for a few seconds to see remaining run time. The time displayed will take the cleaning mode, tool and floor type into account.

  • Dyson V11™ vacuum screen showing maintenance alerts

    Maintenance alerts

    The screen will remind you when it's time to clean your filter to maintain optimum performance. It'll also inform you about blockages and how to clear them.

Choosing the right tool for the task

  • Dyson V11™ High Torque cleaner head moving from hard floor to carpet

    High Torque cleaner head

    Uses Dyson DLS™ (Dynamic Load Sensor) technology to automatically adjust power across floor types. So you can deep clean between carpet and hard floor without having to change accessories.

  • Dyson V11™ Soft roller cleaner head picking up debris from hard floor

    Soft roller cleaner head

    Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

  • Mini motorised tool

    The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

  • Crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

  • Combination tool

    Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

  • Soft dusting brush

    Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

  • Stubborn dirt brush

    The stiff bristles remove mud and dried-in dirt.

  • Up-top adaptor

    Twists and locks at different angles for effective cleaning in high-up areas of your home.

  • Extension hose

    Combines with other Dyson tools to provide a longer reach.

  • Light-pipe crevice tool

    Tackles dust and allergens in hard-to-reach places, such as gaps and corners. And shows you where you're cleaning, even in dark spaces.

How to swap your click-in battery

To swap your battery, press the red battery release button and pull the battery away from the handle. Then replace it with an additional click-in battery. We recommend alternating and charging all click-in batteries regularly to prolong battery health.

Dyson V11 Click-in battery

Maintaining your machine

  • Washing the filter

    We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

  • Washing the Soft roller cleaner head

    You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.

  • Emptying the bin

    The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.

  • Checking for blockages

    Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.

  • Detangling the brush bar

    Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.

Useful tips

  • Woman washing the Dyson V11™ vacuum filter

    Regularly wash the filter

    It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.

  • Woman pointing to the MAX marker on the Dyson V11™ bin

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Setting up your charging dock

    You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.

User manual

Download your Dyson V11™ vacuum user manual.

1.90MB

Frequently asked questions

A full charge takes up to 4.5 hours.

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Your machine works independently and doesn't connect to the Dyson Link app.

The screen on your machine will remind you when it's time to clean your filter. This will usually be around once a month, but may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

The Dyson guarantee

  • 'How to' Icon

    'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips Icon

    Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer.

  • Exclusive owners Icon

    Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers.

  • Expert advice Icon

    Expert advice. 6 days a week.

    Freephone and live chat. Open 9:30am – 6:00pm Monday to Saturday, Close on Sunday and public holidays.

  • Parts and labour Icon

    Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.